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Superintendent Chen first appeared in "The Write Stuff", dealing with Principal Huggins trying to make the elementary school rating perfect. She considers his latest one mediocre and leaves to "destroy" more principals. When Principal Huggins catches up to Rita and the rest of the writing club, both Rita and Principal Huggins were surprised when Superintendent Chen was a patron. She then claims that she was impressed with the writing done by the writing club, and improves the rating of the school.
In "Cooked!," Superintendent Chen appears as a patron at the grand opening of Lynn's Table when Lana started her pet menu promotion. She and two other people she was sitting with were seen with some cats.
She returns in "Tough Cookies", impressed by Lincoln and Clyde's cookies.
She is a tall and slim Asian woman with black hair. She has black hair that she wears in a bub, two pairs of eyelashes, and wears red lipstick. She wears gold earrings, a white formal shirt, blue-gray jeans, and black slip-on shoes. In The Burnt Bean coffee shop, she wears an orange shirt which says "Burnt Bean".